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    Resonant Music is a Melbourne based electronic musical equipment hire company, with an ever-expanding catalogue of products. We pride ourselves on providing excellent customer service and in-depth product knowledge to ensure our customers get the most out their hire experience.    

     

    HIRING

     

    How can I place a booking?

    Simply browse our equipment and click “CONTACT US” to fill out an inquiry form. Once completed we’ll get back to you within 24hrs.

     

    How do I know how much it will cost?

    We have a price guide located on the page for all equipment, choose different options to customize your needs.

     

    Ok but, I have requests that are not listed?

    That's ok you can still use our inquiry form, just put your requests in the “additional comments” section and we’ll do our best to accommodate everything when booking. Alternatively you can send us an email info@resonantmusic.com.au 

     

    Is there a minimum or maximum hire period?

    We have a minimum of one day but you are more than welcome to hire for as long as you want. This is subject to availability but equipment hired for longer periods have greater discounts applied.

     

    PAYMENT  

     

    What's involved?

    After we have issued and agreed the final quote for hire, we require the following to complete the order:

    • One form of current photo identification such as a driver’s licence, proof of age identity card, passport or student card.

    • Two current utilities or other official documents as proof of current address.

    • One current credit card for payment and deposit imprint.

    • If the person nominated on the hire form will not be collecting the equipment, we require advance warning and additional information.

     

    Can I pay after I have returned the equipment?

    Payment is required in full prior to the hire.

     

    What forms of payment do you accept?

    Acceptable forms of payment are EFTPOS and Credit Card (Visa and Mastercard accepted).

     

    Is there a bond I have to pay when hiring?

    Yes, there is a bond for hiring all equipment ($50 for our cheaper items, $100 for most equipment and $200 for expensive or rare equipment).

     

    Can I pay cash for the bond?

    No, the bond must be paid with either eftpos or credit card.

     

    How does the bond process work?

    1. When finalising payment for your booking you will be charged the bond amount, this will appear as “BOND” on your confirmation email.

    2. Once the item has been returned and assessed you’ll be refunded this amount.

    Do you have terms for hire?

    Yes, we have a bond when hiring but this only covers fees associated with cleaning, minor defects and late returns and is not sufficient for covering the cost of lost or damaged equipment. Please read our terms and conditions for all this information.

     

    OUR SERVICES

     

    Do you deliver and pick up?

    Yes, Delivery is charged at a flat rate of $35 for any location within the Melbourne Metro area (Zone 1 or 2). Collection is charged at a further $35 for any location within the Melbourne Metro area (Zone 1 or 2). For any areas outside these locations delivery and pick up charges will be agreed with the customer.

    Fees may be subject to change depending on time and date.

     

    When will delivery and pickup occur?

    This will be agreed when finalising the booking. If we are unable to have it with you at your requested time we will do our best to accommodate you best at no additional charge.

     

    Do you provide after hours delivery and collection?

    Yes, but this will have to be organised when making the booking. We are as flexible as you are, any changes please give us as much notice as possible to accommodate.

     

    Do I need to be present for delivery and pick up?

     

    Yes, the person who made the booking will need to be present for delivery and provide proof of identification. Ideally the person who made the booking is available for the pickup but as long as it has been discussed prior, we are happy for someone else to hand it over.

     

    What if I’m not around and missed delivery/collection

    If no one is around, a redelivery and collection fee will apply and you may lose your booking depending on availability. 

     

     Can I pick up and return the equipment myself?

    Yes, customers are able to collect and return the equipment free of charge from the Brunswick depot at a time agreed with staff.

     

    Can I pick up and return equipment after hours?

    Yes, but once again this will have to be organised when making the booking.

     

    What do I need to bring when picking up my booking?

    When picking up your booking you will need to bring the following:

    1. Your booking or confirmation number, located on your email. 

    2. One form of current photo identification such as a driver’s licence, proof of age identity card, passport or student card.

     

    Can I send someone on my behalf to collect my booking?

    Yes, but this will have to be communicated prior, they will also have to agree to the terms of hire and provide photo identification.

     

    Is there a late return fee?

    Yes, this will be charged at the equipment's daily hire cost.

     

    Do you provide any technical services?

    Included with every delivery service of hired equipment is a complimentary 15 minutes tutorial with one of our experienced technicians. Additional time with a technician can be purchased in 30-minute increments. Technician services are not always available when selecting a pick up/ drop off collection method.

    It is important to note: that should you require technical services, your request should be made well in advance to allow us to ensure they will be available – due to the busy nature of the industry Resonant Music cannot guarantee availability of these additional technician services at all times.

     

    What do these services involve?

    Our 15 minute tutorial will give you a basic understanding of how to connect and use the gear. If you require extra time please let us know and we can organise to show you the in’s and out’s with everything the gear is capable of.